5 Qualities that make an Excellent Freight Forwarder

A freight forwarder provides a valuable and necessary service to businesses wanting to move their goods from one place to the next. It’s a crucial part of the supply chain – it ensures that products go from the warehouse all the way to the customer in an efficient manner.

Of course, as a business, you cannot place that responsibility in the hands of a freight company you cannot trust. That’s why you should consider whether a freight forwarder has all these give following qualities first. If they do, you are sure to receive excellent service!

1: A Large Network

With such a big mission to move goods all around the world, it makes sense for freight forwarders to have an extensive network of trusted carriers, as it ensures every step gets taken care of with efficiency. Plus, it proves that the shipping company has experience building a network, which indicates their professionalism.

2: Lots of Experience

When choosing a freight forwarder, it’s generally a safe bet to choose one with lots of prior experience, as it shows that they are reputable and know what they are doing. You can rest assured that they understand the rules and regulations and likely have the best technology on their side. With all that experience behind them, they will have ironed out the kinks in the early days and can now handle even the most complex shipments.

3: Efficiency

Of course, you want an efficient freight forwarder, so choose one that handles everything. That includes customs clearance, shipping, documentation, insurance, courier service, and warehousing. When a freight company can take care of all that, you don’t have to worry about any part of the shipping process; instead, you can focus on your business.

4: Good Quality Control

You need to know that your products are in good hands, which is why quality control is vital. For example, specific perishables need temperature control to ensure they stay in good condition throughout the journey. So, before choosing a freight forwarder, check out how they handle special items and what type of technology they use to protect perishables.

5: Excellent Customer Service and Care

No business wants to be left in the dark when it comes to their products! That’s why excellent customer service and care from a freight forwarder matters. Ideally, you’ll choose a freight forwarder that builds strong relationships with its clients so that you can rely on them. A strong relationship like that means you’re kept in the know with excellent communication. In particular, look out for whether the freight forwarder offers their customers online tracking, as this will help you stay up to date with every step of the shipping process.

In Summary

A quality freight forwarder understands that not all goods are identical; some require extra care and attention. They also know that building strong relationships – with both carriers and clients – means delivering a better service. Luckily, here at C&R Global Logistics, we offer all the above qualities within our service, so you can be sure that your goods are in the best hands and get delivered in an efficient manner.